About. us

1. Information We Collect

When you visit or make a purchase from Aura Jewels, we collect certain information to provide you with a smooth shopping experience:

Personal Details: Name, email address, phone number, shipping address, and billing address.
Payment Information: Payment details (credit/debit card info, UPI IDs, net banking details). Note: All payments are securely processed through encrypted third-party payment gateways. Aura Jewels does not store your full payment card details.
Order Details: Information regarding the products you browse, add to cart, or purchase.
Technical & Usage Data: IP address, browser type, device information, and browsing patterns collected via cookies and log files.

2. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders, including order confirmation, shipping, and delivery updates.
To communicate with you regarding customer service inquiries or support.
To send updates, promotional offers, and newsletters (only if you opt-in).
To prevent fraud and enhance the security of our website.
To improve our store’s performance, product offerings, and user experience.

3. Cookies and Tracking Technologies

Aura Jewels uses 'Cookies' to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the user experience by customizing our web page content based on visitors' browser type and other information.

You can choose to disable cookies through your individual browser options.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third-party service providers who assist us in operating our business, such as:

Courier & Logistics Partners: To deliver your jewelry orders safely.
Payment Gateways: To safely process transactions.
Marketing & Analytics Tools: To analyze site traffic and run targeted ads (e.g., Google Analytics, Meta Ads).

All third parties are obligated to keep your information confidential and secure.

5. Data Security

We implement a variety of security measures (such as SSL encryption) to maintain the safety of your personal information when you place an order or enter your personal details.

6. Your Rights

Depending on your location, you have the right to:

Access, update, or correct your personal data.
Request the deletion of your personal data.
Opt-out of marketing communications at any time by clicking the "Unsubscribe" link in our emails.

7. Children's Information

Aura Jewels does not knowingly collect any Personal Identifiable Information from children under the age of 13/18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately.